a few notes ✦
Returns Policy
How to return an item purchased from YooCool, including timeframes, conditions, and who pays for return shipping.
Return window
Non-personalised items may be returned within 30 days of the delivery date; requests made after 30 days cannot be accepted. Engraved and personalised pieces are made to order and are covered by the damaged-or-incorrect clause below instead. The delivery date is the date shown by the carrier's tracking record.
Condition requirements
Items must be returned unused, unwashed, and in their original condition with all original packaging, tags, and accessories included. Items that show signs of wear, washing, alteration, or damage caused after delivery are not eligible for return.
Non-returnable items
Engraved, custom-made, made-to-order and personalised items are produced individually for you and cannot be returned for change of mind unless they arrive damaged or defective. Every engraved brush and gift set currently sold is made to order, so please check the engraving choice before you pay. Final-sale items are marked as such on the product page before purchase.
How to start a return
Contact us via our Contact page with your order number and the item you wish to return. We reply within 1-2 business days with a return authorisation and the return address. Please do not ship an item back before you receive a return authorisation, as unauthorised returns cannot be processed.
Who pays return shipping
If the item arrived damaged, defective, or is not what you ordered, we pay the return shipping and send you a prepaid label. If you are returning an item for any other reason, including change of mind or sizing, the return shipping cost is yours. Original shipping charges are refunded only when the return is our error.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photographs of the item and the packaging. We will arrange a replacement or a full refund, including all shipping costs, at no charge to you.
Return address
Returns are accepted only at the address supplied with your return authorisation. Items sent to any other address cannot be processed.