a few notes ✦
Returns Policy
How to return an item purchased from YooCool, including timeframes, conditions, and who pays for return shipping.
Return window
You may request a return within 30 days of the delivery date. Requests made after 30 days cannot be accepted unless the item arrived damaged or defective. The delivery date is the date shown by the carrier's tracking record.
Condition requirements
Items must be returned unused, unwashed, and in their original condition with all original packaging, tags, and accessories included. Items that show signs of wear, washing, alteration, or damage caused after delivery are not eligible for return.
Non-returnable items
Custom-made, made-to-order, and personalised items cannot be returned unless they arrive damaged or defective. Final-sale items are marked as such on the product page before purchase.
How to start a return
Contact us via our Contact page with your order number and the item you wish to return. We reply within 1-2 business days with a return authorisation and the return address. Please do not ship an item back before you receive a return authorisation, as unauthorised returns cannot be processed.
Who pays return shipping
If the item arrived damaged, defective, or is not what you ordered, we pay the return shipping and send you a prepaid label. If you are returning an item for any other reason, including change of mind or sizing, the return shipping cost is yours. Original shipping charges are refunded only when the return is our error.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photographs of the item and the packaging. We will arrange a replacement or a full refund, including all shipping costs, at no charge to you.
Return address
Returns are accepted only at the address supplied with your return authorisation. Items sent to any other address cannot be processed.