good questions ✦
FAQ
How does checkout work?
You browse and add pieces to your cart. At checkout you enter your contact and shipping details, choose a shipping method, and place your order. We confirm your order by email straight away.
Are all products in stock?
Many products are made to order or limited run. We confirm availability by email after you place your order, before the item ships.
How long does shipping take?
Delivery estimates are shown at checkout based on your destination and chosen method. Standard shipping is free on orders over $200.
What if I want to return something?
Contact us within 48 hours of delivery if the item is damaged or not as described. We review returns case-by-case.
Do you ship internationally?
Yes — we ship to the destinations listed at checkout, and shipping options for your destination are shown before you pay.
What payment methods do you accept?
We accept major credit and debit cards and PayPal. Payment is processed securely by our payment provider, and your card details are never stored on our servers.
What currency are prices in?
All prices are in United States Dollars (USD). Your bank may apply its own conversion rate and fees.
When am I charged?
Payment is taken at checkout when you place your order. You receive an order confirmation by email immediately.
Can I cancel or change my order?
Yes, before it ships. See our Cancellation Policy for how to do it.
How do I return something?
You have 30 days from delivery. See our Returns Policy for conditions and how to start a return.