a few notes ✦
Privacy Policy
How YooCool collects, uses, and protects your information when you shop with us.
Who we are
This store is operated by YooCool. For any privacy question, contact us via our Contact page.
Information we collect
When you place an order we collect your name, email address, phone number, shipping and billing address, the items you ordered, and any notes you add. When you browse we collect basic usage data such as pages viewed and device type.
Payment information
Card and payment details are collected and processed directly by our payment provider. We do not receive or store your full card number, expiry date, or security code on our systems. We receive only the confirmation of payment and the last digits needed to identify the transaction.
How we use your information
We use your information to process and ship your order, to contact you about that order, to handle returns and refunds, to prevent fraud, and to meet our accounting and legal obligations.
Who we share it with
We share information only with the parties needed to complete your order: our payment provider, our shipping carriers, and our hosting and database providers. We do not sell your personal information, and we do not share it for third-party advertising.
Cookies
We use cookies that are necessary for the site to work, such as remembering the contents of your cart, and basic analytics cookies that tell us how the site is used. You can block cookies in your browser, though the cart may then not work correctly.
How long we keep it
Order and transaction records are kept for as long as required for service, accounting, tax, and dispute resolution. Information no longer needed for those purposes is deleted.
Your rights
You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us via our Contact page and we respond within 30 days.
Security
The site is served over HTTPS. Access to order data is restricted to the people who need it to operate the store.
Changes to this policy
We may update this policy. The version in force is the one published on this page.