a few notes ✦
Refund Policy
When refunds are issued, how they are paid, and how long they take to reach you.
When a refund is issued
A refund is issued once we receive your returned item and confirm it meets the conditions in our Returns Policy. If an order is cancelled before it ships, the refund is issued without the need to return anything.
Inspection and processing time
We inspect returned items within 5 business days of receipt. You will receive an email confirming whether the refund is approved, and if it is declined, the reason and what happens to the item.
Refund method
Approved refunds are issued to the original payment method used for the order. We cannot refund to a different card, account, or payment method.
Time to receive your money
Once approved, the refund is submitted to your payment provider within 5 business days. Depending on your bank or card issuer it can take a further 5 to 10 business days to appear on your statement. This final step is controlled by your bank and not by us.
Partial refunds
A partial refund may be issued when a returned item is not in its original condition, is missing parts or packaging, or is damaged for reasons not caused by us. We tell you the amount and the reason before processing.
Shipping charges
Original shipping charges are refunded when the return is the result of our error, such as a damaged, defective, or incorrect item. In all other cases original shipping charges are not refunded.
Disputes
If you disagree with a refund decision, contact us and we will review it. We aim to resolve disputes directly and will respond to any payment provider or card issuer inquiry within the timeframe that provider requires.