Refund Policy

We want every purchase at Yoocool to be a positive experience. If for any reason you need to request a refund, here's how we handle it.

Refund Timeline

• Return pickup + inspection: 2-3 business days
• Refund processing: 3-5 business days after inspection
• Credit to bank/card: 5-7 business days total

Non-Refundable Items

• Intimate apparel and personal care items (for hygiene reasons)
• Customized or personalized products
• Digital downloads and e-books
• Products marked as "Final Sale" at purchase

Partial Refunds

Items returned in a used or damaged condition may qualify for a partial refund (up to 50% of the item value). We'll notify you of the amount before processing.

Questions?

Email us at refunds@yoocool.club with your order number and we'll help you out.